Reply smarter.
Everywhere.
AI replies for reviews and social comments — fast, consistent, and on-brand.
Review
“Good food but the wait was too long. Almost 45 minutes for our order.”
Generated Reply
“Thank you for your feedback! We apologize for the longer wait — we were unexpectedly busy. We're adding more staff during peak hours. Hope to see you again soon!”
Works across the platforms your customers use most
All platform names and logos are trademarks of their respective owners. Brainyply is not affiliated with or endorsed by any of these platforms.
How it works
Three simple steps to better responses
Paste review or comment
Copy the review or comment you need to respond to and paste it into Brainyply.
Choose platform, tone, and brand voice
Select the platform, pick your preferred tone, and apply your brand guidelines.
Generate and copy
Get your AI-generated reply in seconds. Edit if needed, then copy and paste.
Set up your Business Voice in under 60 seconds
- Tone & style control — professional to playful
- Do / Don't phrases for brand consistency
- CTA & contact details auto-included
- Liability-safe wording built in
Business Basics
Enter your business name, type, and industry to personalize your replies.
Business Name
Urban Eats Cafe
Account Type
Industry
Restaurant / Cafe
What customers say
See how businesses use Brainyply to manage their reputation
Sarah Mitchell
Customer Success Manager, TechFlow Solutions
“Brainyply has transformed how we handle customer feedback. What used to take hours now takes minutes.”
Saved 6 hrs/week
James Chen
Marketing Director, Urban Eats Group
“The brand voice feature ensures every reply sounds like us, even when different team members are responding.”
Rating improved
Emma Rodriguez
Operations Lead, StayWell Hotels
“Our response time dropped dramatically. Customers notice and appreciate the quick, thoughtful replies.”
Reply time down 70%
Michael Foster
Brand Manager, Craft & Co.
“Finally a tool that understands the nuance of different platforms. Game changer for multi-channel brands.”
Saved 6 hrs/weekTestimonials are illustrative examples.
Trusted by businesses managing reviews on Google & Trustpilot
See how teams use Brainyply to improve their review response workflows
“Brainyply cut our review response time by 60%. Our customers love getting thoughtful replies within hours.”
Sarah Mitchell
Customer Success Manager, Restaurant Chain
“We saw our rating improve by 0.3 stars in just 30 days after implementing Brainyply responses.”
James Chen
Marketing Director, E-commerce
“Managing 50+ reviews weekly used to be impossible. Now it takes us under an hour.”
Emma Rodriguez
Operations Lead, Hotel Group
“The brand voice consistency has been a game changer for our multi-location business.”
Michael Foster
Brand Manager, Retail
Testimonials are illustrative examples. Results may vary. Google Reviews and Trustpilot are trademarks of their respective owners.
Features & Benefits
Everything you need to manage responses at scale
Multi-Platform Replies
Generate responses for reviews and comments across 9+ platforms from one place.
Tone Control
Choose from professional, friendly, calm, firm, empathetic, or playful tones.
Brand Voice Consistency
Add custom rules to keep every reply consistent with your brand personality.
De-escalation Mode
Smart prompts help turn negative reviews into opportunities for connection.
Copy to Clipboard
One-click copy makes it instant to paste your reply where it belongs.
Multi-Language Support
Generate replies in the same language as the original review or comment.
Email Inbox Integration
Connect Gmail or Outlook to auto-categorize emails and generate AI reply drafts.
Priority Colour Coding
Urgent, Today, This Week badges automatically sort your emails by importance.
Email inbox, organised in seconds
Connect your Gmail or Outlook inbox. AI categorises, prioritises, and drafts replies instantly.
Pull unread emails
One click syncs your inbox and imports unread messages for processing.
Priority colour coding
Urgent (red), Today (orange), This Week (yellow) — know what needs attention first.
1–3 AI reply drafts
Short, Medium, or Detailed drafts — all following your brand voice and rules.
See the AI in action
Real email scenarios, transformed into professional replies
Before
"I want my money back. The product arrived damaged and I've been waiting 2 weeks for a response."
AI Draft
"We're sorry to hear about the damage and delay. A full refund has been processed to your original payment method. Please allow 3-5 business days for it to appear. If you need anything else, our support team is here at support@example.com."
AI-generated example
Before
"Where is my order?? It was supposed to arrive 5 days ago and tracking hasn't updated!"
AI Draft
"We apologise for the delay and understand your frustration. We've traced your parcel and it's currently with the local depot for delivery tomorrow. We've also added a £10 credit to your account for the inconvenience."
AI-generated example
Before
"Need to change my reservation from the 15th to the 22nd. Is this possible?"
AI Draft
"Great news — we've updated your booking to the 22nd at no extra charge. You'll receive a confirmation email shortly with your new details. Looking forward to welcoming you!"
AI-generated example
Before
"This is absolutely unacceptable! I've been a customer for 5 years and this is how you treat me?!"
AI Draft
"We truly value your 5 years of loyalty and are sorry we've let you down. We'd like to discuss this personally — please call us at 0800 123 456 at your convenience so we can make this right."
AI-generated example
Security you can trust
Enterprise-grade protection for your data
Encrypted at rest
OAuth tokens and sensitive data are encrypted using AES-256-GCM.
Secure OAuth
Industry-standard OAuth 2.0 with Google & Microsoft. We never see your password.
Read-only access
We only request read permissions. AI drafts require your approval before sending.
GDPR-friendly
Configurable retention periods (7/30/90 days) and one-click data deletion.
Audit logs
Metadata-only logging. No email content stored in audit trails.
Human review
AI drafts are reviewed by you before sending. You're always in control.
Simple Pricing
Start free, upgrade when you need more
Pro
£49/mo
1,000 replies/month
- All 9 platforms
- All tones
- Brand voice rules
- Priority support
Agency
£149/mo
5,000 replies/month
- All 9 platforms
- All tones
- Brand voice rules
- Dedicated support
Frequently Asked Questions
Generate your first reply in seconds
No credit card required to start your free trial.